Website Essentials Plan
The Essentials Plan is perfect for business owners who want peace of mind knowing their website is secure, updated, and running smoothly.
ESSENTIALS PLAN
$59
Cad/Month
Core Updates (WordPress, Plugins, Themes)
Security Checks (Viruses & Malware)
Automatic Website Backups
Website Uptime Monitoring
Basic Email Support
Monthly Client Report
Peace of Mind & Local Support in Chilliwack, BC
Start My Website Essentials Plan!Here’s What’s Included:
Core Updates
*We keep your WordPress site up to date, including the core, theme, and plugins. If an update causes any issues, we’ll notify you and can resolve it at our hourly rate.
* Troubleshooting is billed separately at our hourly rate.
Virus & Malware Checks
Your site is scanned monthly for viruses and malware to catch threats early. If anything suspicious is found, we’ll notify you and offer cleanup or investigation at our hourly rate.
* Troubleshooting is billed separately at our hourly rate.
Automatic Backups
We back up your site daily to a secure off-site server. If anything goes wrong, we’ll restore your site from the latest backup.
Uptime Monitoring
We monitor your website to ensure it stays live and functional. If extended downtime is detected, we’ll notify you and investigate the issue.
* Troubleshooting is billed separately at our hourly rate.
Email Support
Need help or have a quick question? Email support is included for up to 2 maintenance-related issues per month. Extra support is available at our hourly rate.
Monthly Client Report
Each month, you’ll receive a summary of the work completed, including updates, scans, uptime, and any notable issues or recommendations – so you’re always in the loop.
Chilliwack, BC Support
Work with someone who understands your business and your community. I’m based in Chilliwack, so you’ll always have a local web expert to reach out to – no call centres, or canned responses, just real help when you need it.
Need Monthly Help with Website Edits or SEO?
Upgrade to the Website Pro Plan and get 1 hour of expert support included every month – perfect for content updates, graphics, and SEO tweaks. Explore the Pro Plan.
Britt Phoenix,
Your Local Web Design Partner
I’m Britt Phoenix, a WordPress website designer in Chilliwack, BC. I help businesses keep their websites running smoothly, so they can focus on what they do best. You’ll have a local web expert on call when you need help.
Terms & Conditions
1. Scope of Services
Chilliwack Design will provide the following services under the Website Essentials Plan at $59/month:
- Core WordPress, theme, and plugin updates
- Virus and malware scans
- Daily off-site backups
- Uptime monitoring
- Monthly maintenance reporting
- Email support (up to 2 inquiries per month)
- Peace of Mind & Local Support in Chilliwack, BC
This plan is intended for standard small business websites. Sites with complex functionality such as eCommerce, membership systems, advanced customizations, or over 25 pages may require a custom quote or modified service agreement.
Support is provided during business hours (Monday to Friday, 9am–5pm PST), and email support inquiries are responded to within 2 business days.
Any additional services — such as troubleshooting issues caused by updates — will be billed at $80/hour with prior client approval.
This plan does not include time for troubleshooting third-party issues (e.g. hosting outages, plugin conflicts, firewall rules). Any such work will be quoted separately at the standard hourly rate.
Need ongoing help with content edits, plugin adjustments, or SEO tweaks?
Consider upgrading to the Website Pro Plan to get up to 1 hour of expert support included each month at a discounted rate.
2. Client Reporting
At the start of each month, Chilliwack Design will email the client a detailed report documenting the maintenance activities performed in the prior month. This report will confirm that the following tasks were completed:
- Core WordPress, theme, and plugin updates
- Virus and malware checks
- Daily backups
- Uptime monitoring
This report will serve as documentation of the services provided and the website’s maintenance status.
3. Term and Termination
Website maintenance plans are billed month-to-month at $59 CAD. A minimum of 30 days’ notice is required for cancellation. Services included are outlined above. Any work beyond these inclusions (e.g., content edits, plugin conflicts, or design changes) will be quoted separately at $80/hour.
4. Payment Terms
The client agrees to a WordPress website monthly maintenance fee of $59.
Automatic billing begins on the date of signup, and will recur on that same calendar day each month via Square’s secure payment system. Invoices will be issued monthly for your records.
If a payment fails and is not resolved within 7 days, maintenance services may be paused until the account is brought current.
5. Limitations and Exclusions
- Compatibility Issues: Chilliwack Design is not responsible for conflicts caused by third-party plugins or themes. Troubleshooting is billed hourly.
- Client-Caused Errors: Issues caused by client or third-party changes are not covered. Repairs will be quoted separately.
- Scope of Support: Support is limited to maintenance tasks covered by this plan. New features, redesigns, or strategy work are not included.
6. Liability
Chilliwack Design is not liable for damages resulting from third-party updates, security breaches, or unforeseen technical issues. All reasonable efforts will always be made to maintain your site’s functionality, security, and uptime.
7. Revisions to Terms
Terms and pricing are subject to change with 30 days’ notice.